Customer Satisfaction Survey

Name*
Organization*
E-Mail*
Telephone
Project Location*

Survey Date*

Scale: 5=Excellent 1=Unacceptable
BDI would appreciate any comments you can share, especially for scores below 5.

1. Please rate BDI's performance in timeliness and quality of issuing pricing/quotes.
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2. Please rate the overall quality and timeliness of BDI's technical submittals on the project.
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3. How would you rate BDI's timeliness of material delivery?
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4. How was the BDI field representative's conformance to work practices and safety?
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5. How would you rate BDI's field representative and, if applicable, crew?
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6. How would you rate BDI's performance with respect to schedules and deadlines?
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7. How would you rate the overall quality of BDI's material?
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8. Specification conformity is important to BDI. Please rate the conformance of BDI's products to the requirements and specifications.
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9. What is your overall assessment of BDI's project coordination and communication?
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10. How would you rate BDI's invoicing and accounting process?
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11. What is your overall satisfaction level with BDI's performance on this project?
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It would be helpful if you could please provide a few of your best photos of the completed BDI installation.

If you had an exceptional experience dealing with BDI, we would really appreciate a quote from you! If you are willing to provide BDI with a quote that can be used in our marketing material, please leave it here:

BDI takes customer satisfaction very seriously. If you had a less than exceptional experience dealing with BDI, please share some specific feedback with us.

Additional Comments

As a gesture of our appreciation for completing this survey, BDI would like to send you a gift. Please select one of the following:
Starbucks Gift CardHatNo thanks.