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Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY

Your feedback and suggestions are very valuable in assisting our efforts to continually provide the best quality products and service possible.  We would appreciate your input.  Please take a few moments to complete this survey.  Customer satisfaction is our primary goal and we need your feedback to attain it.

Thank you.

    Survey Date*

    Scale: 5=Excellent 1=Unacceptable
    BDI would appreciate any comments you can share, especially for scores below 5.

    1. Please rate BDI's performance in timeliness and quality of issuing pricing/quotes.
    54321n/a
    Comment:

    2. Please rate the overall quality and timeliness of BDI's technical submittals on the project.
    54321n/a
    Comment:

    3. How would you rate BDI's timeliness of material delivery?
    54321n/a
    Comment:

    4. How was the BDI field representative's conformance to work practices and safety?
    54321n/a
    Comment:

    5. How would you rate BDI's field representative and, if applicable, crew?
    54321n/a
    Comment:

    6. How would you rate BDI's performance with respect to schedules and deadlines?
    54321n/a
    Comment:

    7. How would you rate the overall quality of BDI's material?
    54321n/a
    Comment:

    8. Specification conformity is important to BDI. Please rate the conformance of BDI's products to the requirements and specifications.
    54321n/a
    Comment:

    9. What is your overall assessment of BDI's project coordination and communication?
    54321n/a
    Comment:

    10. How would you rate BDI's invoicing and accounting process?
    54321n/a
    Comment:

    11. What is your overall satisfaction level with BDI's performance on this project?
    54321n/a
    Comment:

    It would be helpful if you could please provide a few of your best photos of the completed BDI installation.


    If you had an exceptional experience dealing with BDI, we would really appreciate a quote from you! If you are willing to provide BDI with a quote that can be used in our marketing material, please leave it here:

    BDI takes customer satisfaction very seriously. If you had a less than exceptional experience dealing with BDI, please share some specific feedback with us.

    Additional Comments

    As a gesture of our appreciation for completing this survey, BDI would like to send you a gift. Please select one of the following:
    Starbucks Gift CardHatNo thanks.